(CNN) – We all know the feeling of drowning when you are about to recover your luggage, waiting for your bag to arrive – and everyone else seems to be getting it first. In general, you’re predicting something that won’t happen – your bag will come out as soon as you feel like it’s lost forever. But the worst fears of some unfortunate people are realized – and sometimes, it means losing precious things of immense emotional value.
Elliott Sharod was one of the unfortunate ones on April 17. He and his new wife, Helen, were flying back from their wedding in South Africa, where Sharod lived, at their home in the UK.
It was a journey of a lifetime – their wedding was first booked for 2020, before being rescheduled for 2021, before Omicron hits.
After all, they made it. “It was all for us – we were coming to a certain height out of it, eventually getting married, finally getting married in a place that was special to us.”
They checked three bags for their complex travel home: from Johannesburg to Abu Dhabi; Abu Dhabi to Frankfurt; And from Frankfurt to Dublin. The booking was with Etihad, who ran the Dublin route directly from Abu Dhabi when booking; But it was canceled during the epidemic, and switched to Etihad en route to Germany and then to CodeShare with Air Lingus for Dublin.
From Dublin – the starting point of their journey, as flights were much cheaper – they were going to London Heathrow again with Air Lingus.
Only, when they arrived in Dublin, their bags did not turn.
Fortunately, Sharod had a secret weapon: airtags.
He bought three Apple products that emit tracking alerts via Bluetooth, and hides one in each suitcase.
“I did it because our journey was very strong – we were traveling from multiple airports,” he says. “It was more for safety when descending – the wedding dress and suit were not in our case, but they were for peace of mind.”
So he and Hale saw it in real time, relieved, as their case arrived at Plainside in Frankfurt. Only one problem – when they re-investigated, the cases were moved to the Gate area of Frankfurt. They were never loaded into a plane.
“We were annoyed, frustrated and tired at the time, but still optimistic – we thought, hey, they’ll stick to it in flight,” he says. “We haven’t thought much about it.”
Air Lings staff said they would deliver the bags from Frankfurt to London so they could be delivered to Schroeders’ home address in Surrey, outside the capital.
And indeed, the next night, at 10 o’clock, a courier arrived. The only problem: there were only two bags.
Third – Helen’s suitcase, which contained wedding cards, handwritten notes of the lodge in which they stayed, the order of service and the order of the trip they had made for the guests – was at the random address of Pimliko, according to her airtag. , In central London.
So after a response from the office of Air Lingus CEO Lynn Ambalton, who told him his luggage team was investigating, he decided on a new approach: recording videos addressing the airline and posting them on social media.
He has also put together a PowerPoint presentation video, talked to the airline via Saga, and shared their frequently contradictory direct messages.
“By naming them and shamefully, I’m the only way to get their attention,” Sharod told CNN.
Apple’s Airtags, which were launched in April 2021, are priced at $ 29, with a pack of four costing $ 99. They’re small enough to hide in a suitcase – Sherwood is in a glove – but, once linked to an Apple device, their location can be found within meters.
In “Lost” mode, they emit a signal that is picked up by any nearby Apple products and sent back to the owner, which means that an iPhone user walking behind Sherrod’s bag will inadvertently warn him about his whereabouts.
Thus he knows that on April 21, four days after the case went missing, he made two trips – both within two blocks of his Pimlico location. Since then, it has not moved.
“Helen is gutted,” he said. “It’s her bag, her clothes and she’s very upset about where her property is.” The couple now believe it was stolen, and have reported it to police.
Aer Lingus lost all three bags of charcoal – now a precious wedding souvenir is still missing.
He was able to track his travels around Lisbon airport before finally rejoining him in Spain.
Neither Aer Lingus nor Eagle Aviation responded to a request for comment.